Advisory & Strategy · Solutions & Delivery
Strategy that gets delivered
Turning digital ambition into operating reality.
A firm built on operating experience, not theory.
Delivery that lasts
Strategy only matters when it changes how the business works.
Practical clarity
We cut through complexity and define what needs to happen next.
Ecosystem perspective
We understand how platforms, partners, customers, and operating teams connect.
Honest senior counsel
We say what needs to be said with discretion, ownership, and commercial judgement.
Two practice lines
Advisory & Strategy
- Business transformation & operational strategy
- Digital platform & business model strategy
- M&A advisory and post-merger integration
- Go-to-market strategy & market entry
- Governance model design
- Digital & AI transformation roadmaps
Solutions & Delivery
- End-to-end process and workflow design
- Business & support operations build-out
- SLA frameworks and governance implementation
- Customer operations setup and optimisation
- Product management and roadmap execution
- Technology platform selection and deployment
Where we operate.
Telecoms
Network operators and mobile providers transitioning to digital-first service models.
Media & OTT
Streaming platforms and content businesses scaling products and operations globally.
ISPs & Connectivity
Internet service providers building digital service layers on connectivity infrastructure.
Internet & Digital
Consumer internet, e-commerce, and digital platform businesses navigating scale.
HealthTech & EdTech
Organisations in health and education adopting digital operations and technology-enabled delivery models.
Investment & VC
PE, VC, and alternative investment firms needing sector expertise for diligence and advisory.
Enterprise
Large organisations undergoing digital transformation, M&A, or market expansion.
Start-ups & Scale-ups
Growth-stage businesses needing senior strategic and operational expertise.
Areas of deep expertise.
Business & Growth Strategy
Commercial strategy, business model design, expansion planning, monetisation, and competitive positioning.
Business Transformation
Operational redesign, automation, cost optimisation, and cross-functional efficiency at scale.
Business & Support Operations
Governance models, SLA frameworks, workflow design, and operational efficiency.
M&A Integration
Post-merger strategy, technology consolidation, and team integration across geographies.
Product Management & Roadmap
Lifecycle strategy, prioritisation frameworks, and stakeholder alignment for complex digital products.
Digital & AI-led Transformation
Embedding automation and AI into operations, customer experience, and product.
Go-to-Market & Growth
Market entry, business model transitions, and revenue acceleration.
Research & Market Intelligence
Qualitative and quantitative research delivering consumer insights, market sizing, and competitive intelligence.
What sets Grace & Master apart.
Multi-sided ecosystem perspective
We understand how digital ecosystems work because we have operated across multiple sides of them — platforms, partners, product teams, commercial teams, support operations, and technology stakeholders. This allows us to diagnose problems in context and design solutions that work across the full value chain.
Deep emerging market expertise
Hands-on operational and partnership experience across Southeast Asia, the Middle East, and Africa — markets where digital adoption curves, regulatory environments, and consumer behaviour differ fundamentally from mature markets.
Full-stack content & platform knowledge
From content rights and metadata to UX, product roadmaps, and monetisation — we have worked across the entire content services stack, including partner onboarding, ingestion, licensing, and distribution at scale.
Infrastructure to digital product
Experience spanning network infrastructure rollout to consumer digital product — the rare ability to connect ground-level technical decisions to customer experience and commercial outcomes.
The people behind Grace & Master.
Kanwaldeep Kaur
Director & CEO
Senior business and digital transformation leader with deep experience across OTT, telecom, and consumer internet businesses. Proven track record of driving growth, market expansion, business transformation, and post-merger integration across India, Southeast Asia, the Middle East, and Africa. Built leadership expertise through roles with leading organisations including One97, Vodafone, Yahoo, and PCCW Media Limited.
Anand Chatterjee
Director & Strategic Advisor
Global business and digital transformation leader with experience across OTT, telecom, mobile, and health-tech. Former Founder & CEO of Medisurge Technologies and MOHO Nepal, where he scaled digital platforms to 10M+ users. Currently Global Head of Go-to-Market at Ekiva. Strong expertise in AI-led growth, D2C monetisation, B2B2C ecosystems, and market expansion.
Structured to suit your needs.
Retainer
A monthly engagement providing sustained senior thinking partner capability — without the overhead of a full-time hire. Suited to organisations needing ongoing strategic input, as well as investors and board members who want a seasoned operator available on a fractional basis.
Project-Based
Clear deliverables, structured milestones, and a defined end date. Best suited for transformation programmes, M&A support, market entry, or strategy sprints where the scope is well-defined.
Solutions Delivery
End-to-end design and implementation of operational, process, and technology solutions — from initial scoping through to delivery, handover, and stabilisation. We stay until it works.
Let's talk.
If there is a complex challenge on the table — digital, operational, or strategic — we would like to hear about it.